Easy Order Support
Returns & Cancellations
Clear support for cancellations before dispatch, wrong product, damaged parcel, leakage, missing item, duplicate payment and refund review. Because honey is a food product, every request is handled with hygiene, proof and order verification first.
01Place OrderCheck product, quantity, address and mobile number before confirming.
02Review & PackPayment and order details are checked before the parcel is prepared.
03Support ReviewIf anything arrives wrong or damaged, share proof so the team can verify it.
Important First
What matters most for a return or refund request?
Food product support works best when the product condition, packaging condition and delivery issue are visible clearly. Please contact support before opening, using, throwing away or repacking any affected product.
Shipping
Shipping & Dispatch
Orders are prepared after order details and payment status are checked. Delivery timelines may vary by product availability, courier pickup, city, pincode, weather conditions, public holidays and local serviceability.
- Enter complete address, nearby landmark and correct pincode.
- Keep your phone reachable for courier calls and delivery OTP, if applicable.
- Ask our team on WhatsApp for delivery status once confirmed.
- Bulk or gift orders may need extra packing and confirmation time.
Cancellation
Cancel Before Dispatch
You can request cancellation while the order is still pending, confirmed or processing. Once the parcel is packed, shipped or handed to courier, cancellation may not be possible because delivery handling has already started.
For fastest cancellation, contact support with the order number before the shipping status changes.
Delivery Issue
Damaged, Leaked, Missing or Wrong Product
If you receive a damaged parcel, leaked jar, missing item, wrong product or wrong quantity, please keep the parcel as received and send clear proof to support. Our team will compare your order, package proof and product condition before deciding the next step.
- Share parcel outer photo before opening if it looks damaged.
- Share product photo showing jar, label and issue clearly.
- Share unboxing video when the claim is for damage, leakage or missing item.
- Do not discard packaging until support review is completed.
Eligible Cases
When Support Can Be Approved
After verification, support may be approved for genuine order issues where the product delivered does not match the confirmed order or the product was affected before it reached you.
Wrong productDifferent honey/product sent compared with confirmed order.
Transit damageJar, cap, seal, box or leakage issue visible on delivery proof.
Missing itemQuantity mismatch after checking invoice, parcel and unboxing proof.
Duplicate paymentExtra payment can be reviewed with transaction proof.
Not Eligible
Cases Not Covered Under Normal Return
Because honey is consumed as a food product, hygiene and tamper safety are very important. Some requests cannot be accepted as a normal return even when the order has been delivered successfully.
- Opened, used, tasted or partially consumed product.
- Return request based only on personal taste preference.
- Damage caused after delivery due to storage or handling.
- Wrong address, unreachable phone or failed delivery caused by incorrect customer details.
Refund / Replacement
Review Process
Once your issue is submitted, the team checks the order status, delivery status, product photos, unboxing proof and payment details. Based on the case, the team may offer a replacement, store support, partial refund or full refund.
| Step 1 | Customer shares order number, issue details and proof. |
|---|---|
| Step 2 | Support verifies order, payment, courier and product details. |
| Step 3 | Approved case is resolved through replacement, refund or another suitable support option. |
| Step 4 | Refund completion may depend on bank, UPI or payment processing time. |
Faster Help
What To Share With Support
Clear details reduce back-and-forth and help the team verify your concern faster.
- Order number and registered mobile number.
- Product photo, jar label photo and parcel photo.
- Unboxing video for damage, leakage or missing item.
- Payment reference, UPI transaction ID or screenshot if payment review is needed.
Common Questions
Returns & cancellations FAQs
These answers cover the most common customer support situations for honey orders.
Can I cancel after shipping?
Usually no. Once the parcel is shipped, cancellation depends on courier status and support review.
Can I return honey because I changed my mind?
Food products are not accepted for normal return after delivery, especially if opened or used.
What if the jar is leaking?
Take photos before cleaning the product, keep the box and share an unboxing video if available.
What if I paid twice?
Share both transaction IDs/screenshots so the extra payment can be checked and resolved.
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