Privacy First
Privacy Policy
This policy explains what customer information we collect, why we collect it, how it is used for product enquiries and support, and the choices you have when using Divy Honey Shop.
01CollectDetails you provide during WhatsApp inquiry, contact and support steps.
02UseTo answer product enquiries, confirm availability, coordinate delivery and support requests.
03ProtectAccess is limited to store and admin functions required for customer support.
Last updated: 12 Jun 2026
Simple privacy summary
We do not ask for banking passwords, OTPs, UPI PINs or card PINs. For product enquiries, we only ask for details needed to respond and guide you properly.
Overview
Scope of This Policy
This Privacy Policy applies when you visit our website, browse products, send a WhatsApp enquiry, contact support or communicate with Divy Honey Shop through available support channels.
By using the website, you allow us to use the information required to show products, answer enquiries and respond to support requests.
Information
Information We Collect
The information collected depends on how you use the website. Some information is provided directly by you, and some is created automatically when you use store features.
Basic detailsName, email, mobile number and contact details.
Inquiry detailsProducts, quantity preferences, delivery area and enquiry status.
Payment detailsPayment note or reference only if you voluntarily share it during confirmation.
Support detailsMessages, photos, issue proof and communication related to enquiries.
Purpose
How We Use Information
Your information is used only for reasonable store operations and customer support. It helps us answer enquiries, confirm product availability, coordinate delivery and resolve support issues.
- Respond to customer enquiries.
- Confirm product availability and pricing.
- Coordinate delivery details when needed.
- Respond to queries, complaints and return requests.
- Prevent fake enquiries, misuse or website abuse.
- Improve product, website and support experience.
Technology
Cookies, Sessions & Website Data
The website may use browser sessions, cookies or similar local technologies to improve page performance and support website security. You can control cookies from your browser; blocking them may affect some website behaviour.
Manual Payment
Payment Details
If payment details are shared during a WhatsApp enquiry, they are used only for confirmation. We do not need your private banking credentials.
Never share UPI PIN, OTP, card PIN, banking password or full card details with anyone.
Disclosure
When Information May Be Shared
Information may be shared only when needed to run the store, coordinate delivery, comply with legal obligations, prevent misuse or complete customer support.
- Courier or delivery partners may receive address and contact details.
- Payment details may be checked against submitted transaction proof.
- Technical service providers may process website hosting or storage data.
- Authorities may receive information if legally required.
Protection
Security & Retention
We try to protect customer data using reasonable website, admin and database practices. No online system can be guaranteed completely risk free, so please contact us if you suspect any misuse.
Order, payment and support records may be retained for store records, accounting, customer support, fraud prevention and legal compliance where required.
Control
Customer Choices
You may contact us for corrections related to your address, mobile number, enquiry details or support information. Some records cannot be removed immediately if they are needed for payment, support or legal records.
- Update contact and delivery details where available.
- Contact support to correct wrong enquiry/contact information.
- Ask about payment verification or uploaded proof.
- Stop optional marketing communication where such option is available.
Common Questions
Privacy FAQs
Short answers for enquiry and support-data questions.
Do you need my UPI PIN?
No. We never need your PIN or OTP. Share payment details only when required for confirmation.
Why do you need my address?
Your address and phone number are used only when delivery coordination is needed.
Can I correct my details?
Yes, contact support for mobile, address or enquiry-detail corrections where possible.
Do cookies affect the website?
Blocking cookies may affect some website behaviour, but WhatsApp enquiry links still work normally.
Privacy question?
Contact Us